Our Terms and Conditions
If you visit or shop at pcfjamaica.com, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use our Service. We reserve the right to update or modify these policies at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Policies as changed. We encourage you to review them whenever you use this website.
General Terms
All Sales are final. Please be very sure about the product you are ordering. Once the correct item is shipped please bear in mind that if there is no defects and the order has already been shipped, then we cannot cancel the order.
Some pictures are representational only. Some colors might be slightly different from the actual product, this is a result of various factors. We reserve the right to substitute some items subject to item availability after the order has been received. You will be informed of any adjustment to your order.
Payment
All payments (Visa, Mastercard, Amex and E-checks) are done through PayPal. PayPal is the world’s largest Internet-based payment network. You DO NOT need to have an account to pay using your credit card. To pay using other methods, you will need to open a PayPal account. If you would like to set up an account with Paypal or if you would just like to learn a little more about PayPal, then just click below.
After your payment has been confirmed and received, your order will be processed and an email sent to you giving notification of the date your order is shipped, estimated delivery time and if applicable, the tracking number of your order.
We reserve the right to delay the shipment on ALL order exceeding US$200, in order to satisfy ourselves that the payment is authentic.
Shipping Guidelines
View Shipping Rates
All packages are shipped using standard shipping options utilizing the services of the Post Office. For some countries, Express Mail shipping is available. Other shipping options can be considered.
Based on information received from Jamaica Post, your shipping rates will vary depending on the destination country, the weight of the package and the method used to ship your order. After placing your items in the checkout cart, you will be able to calculate the shipping rates for each shipping option.
A handling charge of US$2 is added to the shipping rates of all orders received, this is to cover the cost for packaging material. The total weight of the item is round up to the nearest pound (that is how the post office charges for all packages), eg. if the package weight is 12.5 lbs you will pay for 13 lbs.
We are given estimated delivery time by the Post Office which might vary by a few days. please note the following three (3) shipping options:-
Express Service:
Your order should reach you within 5 business days of posting (sometimes sooner sometimes later) depending on your proximity to Miami.
Airmail Parcel:
Your goods should reach you within 14 to 21 days of posting (sometimes sooner sometimes later) depending on your proximity to Miami.
Airmail Surface
Your order travels 3rd class and will reach you between 21 to 48 days of posting (sometimes sooner sometimes later) depending on your proximity to Miami.
Surface Mail items are shipped on a Tuesday or on a Friday, it is my understanding that the post office ships Surface Mail items twice weeking, on a Wednesday and on a Friday.
Processing Time of all orders can take up to 2 business days.
Delivery Guidelines
We ask each customer to inform us via email when the packages is received, so that we are satisfied that the items were received in good condition. All efforts are made to make sure that all items are properly packaged to reduce and\or eliminate breakage. A package is considered delivered after one (1) calendar month unless otherwise informed by the customer.
We cannot be held responsible for items that have been lost in the post due to incorrect addresses received from Customers.
Returns/Replacement/Missing Items/Refunds
We will accept Returns only if the items have been damaged during shipping, are defective, or if the incorrect item was shipped. The cost of postage will be borne by PCF Company. PCF Company will ship the replacement items at its own expense.
In the event that an item is missing from your package, please contact us within 24 hours of receipt of your package and inform us of what is missing or incorrect so we can quickly rectify the situation.
Refunds based on late delivery will NOT be accepted, as PCF Company does not have any control over the operations of the shipper.
Reshipment Guidelines
For items unclaimed and returned to sender, we will consider reshipping the package, but it must be noted that the buyer will have to bear the full additional cost of reshipping, where we can show that the package postage had been previously paid for, shipped but remained unclaimed.
If your package is lost in the mail, we will reship your order (after 6 weeks), If we resend your order and we are later informed that you have received the original product shipment, we will bill the customer for the items received as in effect the customer would have received two shipments. Please note that customers can refuse to accept the second package so that the shipment will be returned to PCF Company.
Custom Duties (If Applicable)
We are not responsible for custom duties imposed on any items purchased from us. All goods being bought into a country is subject to custom duties if they are deem to be a commercial nature. Goods bought for personal use or as gifts are much less likely to incur duties.
